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ATCON approves Code of Ethics for practitioners

15 May 2014, 06:42

Lagos - The Association of Telecommunications Companies of Nigeria (ATCON), on Tuesday in Lagos approved the Code of Ethics to guide practitioners in the industry.

The code was approved at the Annual General Meeting of the association.

Lanre Ajayi, the President of ATCON, said the code of ethics was designed to guide members as the association pushes for industry self-regulation.

"The National Executive Council of the association has recognised the need for a voluntary industry self-regulatory process.

"This shall guide the activities of member companies in their dealings with customers and fellow member organisations.

"You don’t wait till the regulator uses the big stick, it is always better for the industry to self- regulate, to discipline itself, to earn the respect of the customers,’’ he said.

Ajayi also said that the code of ethics was to ensure that member companies conducted their businesses with high degree of professionalism and in fair and ethical manner.

He said the code would protect consumers against quacks as members would be bound by certain rules of professional and ethical conduct.

According to him, the code will ensure that complaints of unethical and unprofessional behaviour and practices by member companies are investigated and defaulting companies are appropriately sanctioned.

Ajayi said that the code of ethics would ensure that any identified infraction by a member company was remedied to the satisfaction of the customer or complainant.

"It will promote ATCON’s image as a responsible industry association that other organisations can safely do business with its member companies.’’

-   NAN

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