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Airlines risk fines for shoddy services

05 July 2013, 15:01

Lagos - Local and international airlines offering poor services to customers in Nigeria will from next month be fined when the Civil Aviation Authority (NCAA) implements the Passenger Right Bill.
The newly-appointed NCAA Director-General, Fola Akinkuotu, said the bill would be circulated to all stakeholders in the sector before the end of this month.
“The Passengers Bill of Rights will come into effect before the end of July. The passengers and airline operators will be informed of their rights and obligations. The regulator will ensure there is compliance,” Akinkuotu said.
Passengers and airlines will receive information about the bill in the coming weeks.
The legislation aims to compel foreign and domestic airlines operating in the country to pay heavy fines and compensations for flight delays, cancellations, lost baggage and other related anomalies.
The official said airlines were giving passengers a “raw deal.”
“We have a responsibility to ensure that the bill of rights works. We must make sure passengers get good deals and value for their money. We have to show them air transport is the best way to go,” Akinkuotu said.
The new set of rights will apply to passengers departing from an airport located within the Nigerian territory to another airport within the country and passengers departing from an airport located in another country to an airport situated in Nigeria. The regulations however will not apply to passengers travelling free of charge or at reduced fares.

– CAJ News


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