Lagos - Nigeria's largest air carrier, Arik Airline, has introduced a new online check-in service to enhance passenger experience.
Arik Air’s Managing Director/Executive Vice President, Chris Ndulue, said the addition of the online check-in service will offer greater flexibility for travellers and was one offering in a series of upgrades to the airline's technology offering the company will be releasing over the coming months.
“As the number one airline in Nigeria, we have an obligation to our guests to ensure we utilise all forms of technology to improve our customer experience,” Ndulue said.
The new service is designed to provide customers with the ability to check-in from 24 hours to three hours before their flights, select their seats and print a boarding pass.
Passengers with baggage to check-in can still do so online and proceed to the check-in counters at the airport for baggage drop and standard security checks.
The service has been introduced in Arik Air’s international destinations - Johannesburg, London and New York - as well as the key domestic locations of Lagos, Abuja and Port Harcourt.
The full network coverage of domestic and regional locations will be rolled out in the coming months.
- CAJ News