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Bank customers decry poor services of ATMs

10 July 2012, 16:33

Kaduna - Some bank customers in Kaduna on Tuesday decried the poor services of Automated Teller Machines (ATMs) in the town, describing the situation as frustrating.

The News Agency of Nigeria (NAN) reports that there were long queues of customers at some of the ATMs visited in the town.

NAN reports that the situation made it difficult for numerous customers to make withdrawals from their accounts through the ATMs.

Many of the ATMs displayed “out of service” on their monitors, while others were unable to dispense cash due to network problems.

The ATMs visited included those of First Bank, Ecobank, UBA and Zenith Banks.

Mr Henry Fumwul, a customer, said that he could not make any withdrawal with his ATM card at the First Bank ATM centre along  Mohammed Buhari Way.

He said that the machine could not pay him, but only debited his account.

“An official of the bank told me that the poor service was due to technical problem and he assured me that my money will be remitted later,’’ Fumwul said.

Another customer, Mr Malik Garba, said he no longer had confidence in the ATMs, adding that “I now prefer to use my cheque book”.

Also, a senior official of a bank, who pleaded anonymity, said that poor network due to weather and technical itches caused the problem.

``Our servers are now being upgraded to address the challenges,’’ the official said.

He advised customers to always request for receipt whenever they made transactions at ATMs to guard against unforeseen circumstances.

The official, however, declined comment on the closing time of banks by 1.00 pm.

``Until we receive directive from our head offices, the situation may linger for a while,’’ he said.



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