Lagos – The Consumer Protection Council (CPC) has brought its regulatory powers to bear against Aero Contractors Airline, having found it culpable of gross disregard of the rights of passengers on its November 8, 2013 Abuja to Lagos bound flight AJ132.
To this end, it had ordered the airline to pay N41 000 each to the affected passengers within 30 days.
The Director-General of the agency,Dupe Atoki, who disclosed this while briefing journalists in Lagos, said apart from the N41 000 compensation, Aero Contractors must also refund 25 per cent of the passengers’ ticket value for abandoning them at the airport overnight.
The compensation, she said, would make up for the inconveniences which the passengers suffered because the airline refused to provide reliefs that should have been provided during the period of delay, in line with the Passengers’ Bill of Rights (PBR).
She said: “Each of the passengers of the flight should be paid N5 000 for snacks and drinks due to them after one hour as well as meals and drinks due after two hours of delay.
"The passengers are also entitled to N1 000 for two free telephone calls, SMS or email; N10 000 for return transportation to and from the airport; N25 000 for hotel accommodation; and 25 percent of their ticket value for the cancellation of the flight without notice.
She directed the airline to review and submit to the commission within 90 days, its Disruption/Crises Management Manual in line with the PBR
Atoki added: “They are also to develop and submit to the Council within 30 days a prototype statement, which Aero Contractors will be presenting to passengers at check-in, in respect of payment of the relevant refund/compensation when flights are cancelled without notice and in the event of class downgrade.”
Aero contractors Airlines was also directed to present to the council within 30 days, written assurances in line with Section 10 of the CPC Act that it would refrain from a continuation of any conduct which is detrimental to the interests of consumers.
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