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Clients threaten MTN Ghana with legal action

03 September 2013, 09:52

Accra - Frustrated MTN Ghana clients threatened to sue the firm after the mobile network operator did not compensate them as ordered by regulatory authorities.

Others hinted at quitting their partnership with the company.

Three weeks ago, the National Communications Authority (NCA) ordered MTN to compensate the subscribers who were affected by recent network disruptions.

However, the time frame for compensation was not set, leaving customers to contemplate switching to other networks such as Vodafone, Airtel, Glo, tiGo, and Expresso.

Maame Aku, a law student at the School of Law at University of Ghana, said if the telecommunications service provider did not compensate the affected subscribers, he would drag MTN Ghana to court.

MTN, which has about 5 million subscribers, has attributed the disruptions to extensive ongoing modernisation and transformation activities in line with its network strategy of improving its services.

Reuben Opata, MTN’s senior manager of radio access network planning, explained that during the process, the network interface link connection on the switch experienced intermittent errors resulting in the links failing.

As a result, voice and data service delivery were affected which made it difficult for subscribers to make and receive calls as well as data and SMS.

MTN said it “regrets” the inconvenience suffered by its subscribers during the network disruption.

Last week was frustrating for millions of MTN subscribers who could not make calls, top up credit or use data bundles.

Recently, NCA fined MTN Ghana more than $5 000 (GH¢1 million) for inaccurately charging clients for incoming international calls.

- CAJ News


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