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Consumer Council probes Coca Cola producer

19 February 2014, 11:47

Lagos -  The Consumer Protection Council (CPC) has threatened to sanction the Nigeria Bottling Company Ltd, producers of Coca Cola drink over the quality of some of its products.

The council said it carried out a recent investigation following a public compliant and discovered that NBC did not have an efficient mechanism for removing expired drinks from the market.

The council also said it found that NBC does not have a proficient measure of addressing complaints received from the public regarding its product.

Speaking at a press conference in Lagos, Director-General of CPC, Dupe Atoki, said that the council had taken measures to address the issue and that if NBC did not comply with the measures, it would be forced to sanction the company.

Atoki said that part of the condition given to NBC to avoid any serious punitive consequences was to subject its manufacturing process to CPC inspection for a period of 12 months to ensure compliance with standards and regulations.

She said the council has also mandated NBC to review within 90 day, its grievance resolution policy to address compensation for injuries suffered by consumers of its products.

The CPC executive added that the council also called for a review of the company’s supply chain management policy within 90 days to include retailers in order to minimise the distribution of defective or expired products, as well as the review of the policy that would make it possible for each of the products to be tracked without information from the consumers.

Atoki sounded a note of warning that if NBC failed to comply with the directives with 90 days, it would be forced to take harsh measures to ensure the company complied.

NBC has been in the news in recent times over increasing complaints of rusty bottle crown corks, rusty cans and foreign particles in products.

– CAJ News

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