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Consumer body probes Arik over US flight

14 April 2014, 15:07

Lagos - Consumer Protection Council (CPC) has queried national carrier, Arik Airline, over allegations of ill treatment recently experienced by some passengers on its New York-bound flight.

The query followed complaint by some passengers that they were kept in suffocating condition hours before take off in flight WT3107.

Video clips of the incident posted online showed some of the passengers grasping for air and threatening to “make trouble” with flight attendants.
CPC Director General, Dupe Atoki, confirmed investigations were underway.

“The query was necessary in getting to the root of the incident,” she said.

Atoki said if found culpable, the commission might impose some sanctions on the airline or insist on compensation.

Recently, Arik Air apologied for “the inconvenience and discomfort caused by both the 55 minute delayed flight departure, and the failure of the airplane’s air-conditioning system prior to departure.”
It blamed the problems on the complications related to the cargo loading process as managed by Arik Air’s contracted ground-handling agent.

– CAJ News

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