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Consumer body shields subscribers from abuse

11 March 2014, 09:35Henry Ifeanyi

Lagos - The Consumer Protection Council (CPC) has launched a telecommunications sector rights compendium to protect subscribers in the country from abuses by network operators.

The council said the compendium was part of its enlightenment campaign to help subscribers known their rights.

Speaking at the unveiling of the compendium, Director General of CPC, Dupe Atoki, said that most subscribers were usually exploited by telecoms operators because they are not aware of the rights.

“The Nigerian consumers of telecoms services have been unable to assert their rights due largely to ignorance of these rights and where to complain. Therefore, in celebrating the World Consumer Rights Day, with the theme “Fix Our Phone Rights”, the CPC believes that the way forward is to codify the rights of telecoms subscribers so that they can access, read and understand these rights.

“Like most interventions and innovations that have such an immense bearing on the general populace, abuses are prevalent. Such abuses remain unabated if the consumers of these products or services know little or nothing about their rights in this regard. On the other hand, the conglomerates that provide these products or services benefit from the apathy of the uninformed consumers,” she said.

Atoki noted that the compendium would hopefully address the problem and encourage subscribers to either insist on their rights or sue operators for right violations.

She added that the rights come under segments such as poor network, unsolicited services, unlawful deductions/non-transparent billing, exploitative automated services, unauthorised SIM swaps/line disconnection, poor internet services and poor customer service.

Minister of Communications Technology, Omobola Johnson, who inaugurated the compendium, warned operators to conform to CPC’s campaign.

– CAJ News

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