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E-branches to enhance access to banking

01 April 2014, 17:17

Lagos -  Access Bank, one of the country's leading financial institutions, unveiled an ambitious expansion strategy that would culminate in the opening of more than 50 e-branches across the country.

The bank said the plan was part of the bank's innovative response to smart-banking revolution craved by customers.

Speaking at the unveiling of the first e-branch in Okota Lagos,  Access Bank Group Managing Director,  Herbert Wigwe, said the e-branch would serve as  self-service electronic centre to promote inclusive banking and the cashless policy.

Wigwe said the e-branches were expected to bridge the service gap and improve overall customers’ service experience across the country

He further explained that the e-branches would predominantly be a self-service electronic channel that requires minimal human interface.

“Access Express is an intelligent response to customers’ needs and is ahead in terms of value delivery. Our self-service electronic branch is a one-stop centre where customers are able to do banking transactions, which ordinarily would have taken them to the banking halls. In the next few years, we hope to open about 50 of these e-branches across the country.

“Specifically, Access Express branches will offer 24/7 cash withdrawal service to Access Bank card holders and other Banks’ cardholders,” he said.

Wigwe also noted that customers could enquire about their account balance, deposit cash into their accounts; access their statements and previous transactions, receipt and transfer of funds; as well as payment for pre-booked airline tickets, airtime purchase for mobile phones via PIN vending and virtual top Ups and settlement of utility bills.

Also speaking on the development, Abraham Ehijator Aziegbe, group head, Retail Operations, Access Bank, explained that the e- banking channel would offers customers the flexibility and convenience of being in control of how and when they carry-out their banking transactions.

“For instance, customers could make cheque book request, initiate account and loan application, and demand bank drafts,” Aziegbe said.

- CAJ News

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