Lagos - Etisalat, the mobile firm, denied allegations it had illegally barred popular local comedian, Julius Agwu, from its network.
Agwu had last week dragged the telecom firm to court claiming damages of about N100million for the illegal swapping of his SIM card
Reacting to the allegation, Chineze Amanfo, Manager of Public Relations at Etisalat Nigeria said the network performed a SIM swap on the line after the requester provided the customer care executives with necessary SIM replacement information, in accordance with Nigeria Communications Commission regulations and process for SIM swap.
“Subsequently, upon a report made at our office by Agwu that he is the owner of the line and did not authorize anyone to swap it, our customer care executives promptly restored the line as well as the airtime lost during the swap process,” he said.
Amanfo added that the network was currently carrying out an internal investigation into the incidence and will refer the matter to the appropriate agencies for further investigation as might be necessary.
“We wish to assure the general public that Etisalat Nigeria is committed to the protection of the rights of its subscribers and to continue to provide value adding services to its customers. We will spare no effort to unravel the circumstances surrounding the alleged unauthorized SIM swap while encouraging our customers and the general public to protect their personal information at all times,” he said.
Meanwhile Julius Agwu is still pursuing his suit in court as he claimed that he lost expensive contracts during the period that his SIM card was inactive.
In the court papers filed before the courts, his lawyer, Festus Keyamo claimed that his client suffered losses as a result of the blockage.
“It cannot be over emphasized that your actions of unlawfully blocking and/or swapping our client’s line occasioned loss of business opportunities to him. As you are aware, our client as one of the most sought after Nigerian entertainers needs his phone line to be easily accessible to keep his business going. It therefore goes without saying that our client has lost some business opportunities as a result of your actions,” Keyamo said.
– CAJ News