Lagos - First Bank Nigeria Holdings has warned customers to be wary of online fraudsters who are allegedly using the bank's re branding campaign to defraud unsuspecting victims.
The bank said it is aware that fraudsters sent false verification mail to customers asking them to update their bank account details.
It said the impostors were using the bank's rebranding campaign to convince customers that the alerts were real.
Addressing journalists at the headquarters of the bank in Lagos, First Bank Head of Marketing and Corporate Communication, Folake Ani-Mumuney, said the bank was taking serious steps to address the issue.
Folake said part of the steps that the bank had taken to address the fraudulent alert included engaging customers on all platforms, public awareness campaigns, media announcement and anti-fraud alerts on email messages of principal officers of the bank.
“We are aware of the activities of online fraudsters who are sending personal information update to our customers. We are taking the issue seriously because many customers have fallen victims to the trick and lost huge sums of money. We have role out several strategies to tackle the problem and we will communicating the strategies to our customers in the coming weeks,” she said.
Folake noted that the bank’s re branding effort only involve the change of the bank logo and has nothing to do with customers’ information.
She urged customers to ignore any email alert asking them to disclose their personal banking information for account updates.
– CAJ News