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Ministry advises air passengers on rights

15 August 2013, 13:26

Abuja -  Air travellers in Nigeria should lodge their complaints of maltreatment at the Consumers Protection Directorate (CPD) in any airport, an official of the Ministry of Aviation said in Abuja on Thursday.

Yakubu Dati, General Manager, Corporate Communication, Ministry of Aviation, gave the advice in an interview with the News Agency of Nigeria (NAN).

Dati said the step was necessary to ensure that passengers received good treatment from airlines based on the new conditions provided by the passenger bill of rights.

He said the Directorate of Aviation would ensure that airlines respected the new passengers bill of rights. .

Dati also said the step would also  ensure that passengers were protected from maltreatment by airlines.

"Eight passengers were compensated with 250 euro each because they were unable to board on a domestic airline from Abuja to Lagos in July.

"Since two months ago, NCAA (Nigeria Civil Aviation Authority) has launched the Consumer Protection Bill of Right in order to ensure that all airlines provide the passengers with necessary information of their rights.

"If passengers lay their complaints to the airlines but could not get solutions, they should approach the official of the NCAA on the CPD to lodge their complaints,’’ Dati said.

He said such complaints included unnecessary delays and flight cancellation.

The new tariff document made available to NAN states: "The operating airline shall ensure that at check-in, a clearly legible notice containing the text is displayed in a manner clearly visible to passengers.

"If you are denied boarding or if your flight is cancelled or delayed for, at least one hour, ask the airline officials for a written statement of your rights.

"The passenger could do that with regard to compensation and assistance.’’

 - NAN

Tags ncaa aviation

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