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Mobile firms snub consumer rights body

07 March 2014, 12:20Henry Ifeanyi

Lagos - The Consumer Protection Council (CPC) expressed satisfaction following discussions with local mobile network operators despite some firms reportedly snubbing the meeting.

The Chief Executive Officers of Etisalat and Globacom reportedly snubbed the meeting convened by CPC to deliberate on complaints by subscribers over poor quality services.

At the meeting held at CPC headquarters, Chief Executive Officers of Airtel, MTN and Visafone attended while there was no representation was made for Glo and Etisalat.

The meeting was also an avenue for telecoms operators to share their challenges with CPC with a view of fostering better understanding between them and the commission.

Addressing journalist after the meeting,  Director-General of CPC, Dupe Atoki, regretted that Glo and Etisalat failed to honour the crucial meeting.

She however said that another meeting had been scheduled next month with all the telecoms CEOs since the deliberations were ongoing.

Atoki said her commission had a fruitful discussion with the three CEOs that attended the meeting as they deliberated on ways of addressing various consumer complaints arising from poor network and unsolicited service.

According to her, other issues that were discussed includes unlawful deductions/wrong billings, exploitative automated services, unauthorized SIM swaps/line disconnection, as well as poor Internet and customer service.

“I am glad to report that we had a fruitful deliberation. The telecoms operators have recognised that these are valid concerns. But the stand of the CPC is that consumers must get value for the money they pay for telecommunications services. This is the appropriate time for us to have this dialogue in order to lay on the table these issues that affect the Nigerian consumers. We have come to the conclusion that there will be another meeting to further deliberate on the various challenges and issues that border on the complaints that have been raised so that we can come to an identifiable conclusion on the way forward,” she said.

Atoki noted that while the CPC was aware of some of the challenges of doing business in the country, which the government was currently addressing, such would not serve as genuine excuses for the operators to shortchange consumers.

– CAJ News

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