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Mobile operators sued over "poor service"

18 October 2013, 09:33

Lagos - National Association of Telecommunication Subscribers (NATCOMS) has taken the country’s major mobile network operators to court after the companies allegedly declined to compensate subscribers for alleged poor services.

The law suit has been filed against the Association of Licensed Telecommunication Operators of Nigeria (ALTON), which is an umbrella body the four telecommunications firms namely Airtel, Etisalat, Globacom and MTN.

The Nigeria Communications Commissions (NCC) is listed as the co-defendant while the Ministry of Communication Technology has also been petitioned.

President of NATCOMS, Deolu Ogunbanjo, confirmed the development. It follows the lapse of the 21-day ultimatum the association issued the mobile network services operators to respond to the N5 000 (US$30) compensation NATCOMS demanded from the operators for each subscriber for alleged poor services over the years.

He said the mobile operators and government agencies never responded to the request, hence the decision to file the suit.

The association had demanded the two government agencies to compel all telecoms companies in the country to compensate the consumers.

“In furtherance to our subscribers' compensation request letter to the Association of Licensed Telecommunications Operators of Nigeria (ALTON) on Friday, August 2, 2013 and the expiration of our several timelines and deadlines on the same subject, we have no other choice but to institute a legal process to back up our compensation request,” Ogunbanjo said.

The date for the hearing of the case at the Federal High Court in Lagos has not been set.

Dropped calls and call failure are among the major problems in Nigeria, which has a total of more than 120 million mobile subscribers.

– CAJ News


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