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Multichoice to clampdown on fraudulent agents

19 June 2014, 16:03

Lagos - Multichoice Nigeria Ltd., a South African Satellite television service provider, on Wednesday said that it would clampdown on its fraudulent agents in Nigeria.

Martin Mobutho, General Manager of Multichoice, owner of DStv, disclosed this in Lagos.

Mobutho alleged that some of the fraudulent agents were charging extra fees on monthly subscriptions from unsuspecting subscribers.

He said that investigations by the company revealed that some of the dealers were extorting its subscribers.

He said that it was discovered that some agents were charging extra N200 on DStv monthly subscription.

Mabutho said that the company was not in support of such "pooling of unsolicited of funds".

"Why charging our subscribers N200 since N100 can be used to achieve the same objectives.

"A robust dealership packages had already been packaged for our agents and our subscribers too are protected," he said

Mabutho said that the company had no plan to increase the DStv subscription rates.

"Instead of increasing subscription, we will add more channels for our viewers and these channels will be report detailed and more entertaining than ever," he said.

Also speaking, Carolina Oghuma, the Public Affairs Manager of DStv, said for quality assurance purpose, the company might develop a toll free line for its customers in future.

Oghuma, however, described the extra fees being  charged by some DStv dealers as "reap off."

-     NAN

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