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NCC to support consumers to prosecute telecom operators

22 January 2014, 11:56

Abuja - The Nigerian Communication Commission (NCC) has promised to give necessary support to any consumer ready to prosecute any telecommunication operator in the country over poor services.

 Reuben Muoka, NCC’s spokesperson, made this known in Abuja.

He said that prosecution of telecommunication service providers for poor services was another way to compel them to get their acts together in service delivery.

Muoka said that the NCC Act did not permit NCC to prosecute any service provider based on individual complainant.

He said that the commission had established a Consumer Protection Department to address the issue of complaints from customers.

“NCC has the right to sanction operators but individuals can also sue them in court in order to get redemption on their penalties over sub service charges.

“The fact that NCC can sanction does not mean that NCC will prosecute the operators based on individual complaint but people can sue if they feel cheated and need a refund.

“The Act does not prohibit anybody from prosecuting an operator who fails to render good services as required, you can sanction the poor service operators or port to another network," he said.

Muoka said that some of the consumers had cried out to the commission to assist them in cautioning the operators for refunds on poor services.

-    NAN


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