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NCC warns companies on number portability

29 November 2013, 10:34

Lagos - The Nigerian Communications Commission (NCC) threatened to sanction mobile network service providers willing to port their mobile phone lines to other networks under the mobile number portability (MNP) scheme.

Speaking at Telecoms Executives and Regulators Forum in Lagos, Eugene Juwah, the Executive Vice Chairman NCC, lamented that operators have been “frustrating” subscribers willing to port out of their networks.

“We have been watching because some operators do not want to play to the rules. We have evidence that high value customers are not allowed to go. People should play by the rules because if they do not, it will attract sanction,” Juwah warned.

He could not specify on action the commission will take although it has previously fined firms that violated its directives.

NCC introduced MNP last year amid alleged inefficient service providers.

The scheme enables subscribers to change networks while retaining their number.

Juwah said despite the alleged reluctance by companies to assist subscribers port networks, the scheme could not be dismissed as a failure.

“We should not be in a hurry to conclude that MNP has not succeeded. When compared with other countries where it has been introduced, it is too early for us to say it will not succeed,” he said.

Speaking at the forum, Maria Svesson, Director, a Customer Care executive at Globacom, said that since the scheme was introduced, less than 50 000 subscribers have ported in and out of the networks.

She identified among the constraints the window required for customers to be on the network and the issue of post-paid customers who might want to port out of the network without paying the debt owed the donor network.

The Telecoms Executives and Regulators Forum, which is open to all operators in the telecoms sector in Nigeria, is designed to create an opportunity for key industry players to interact with the regulator, with the aim of building good working relations.

It is also aimed at creating a platform for the regulator to update the industry on the regulators’ directions and plans for the industry in the coming years.

The forum also serve as a veritable platform for the regulator to receive feedback from the industry with a view to understanding the challenges the industry players have to grapple with while growing the industry.

– CAJ News

Tags globacom ncc

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