Lagos- Rekhiat Momoh, the Orile Business Manager of PHCN in Lagos, on Tuesday said that faulty and obsolete meters were responsible for the outrageous bills being distributed in the unit.
Momoh disclosed this at a Customers Consultative Forum held by the business district in Lagos.
She said that the faulty and obsolete meters were contributing to poor metering in the area.
The business manager said that the development was one of the major challenges facing the unit, saying that the management was not happy with the situation.
"Most of our meters are faulty, obsolete, tampered or burnt and this always gives room for estimation for which most customers always feel cheated and dissatisfied.
"But we have always ensured that we estimate customers’ consumption in line with the approved procedure from the Nigerian Electricity Regulatory Commission (NERC),’’ she said.
Momoh said that the issue of low power generation was a national problem and that the government had been trying to tackle the problem.
The business manager also said that one of the ways to combat the problem was to build more power stations in the country.
She appealed to customers not to engage PHCN workers in any fight.
"The barbaric manner in which some of our customers treat our field staff, beating them up to the extent of using charms on them is becoming something to worry about.
"We, therefore, advise that differences should be sorted out amicably through dialogue both within and outside the office premises,’’ she said.
Momoh commended customers for paying their bills regularly and also appealed to those who are not responding to bills settlement to kindly do so.
She said that this would enable the unit to meet up with its obligation of a better service delivery.