Lagos – Management of Zenith Bank has alerted its customers to be wary of fraudulent transaction alerts it said were sent by scammers via cloned sites and links.
In a statement released and sent to its customers, the bank stated that it has received several enquiries from customers to ascertain the authenticity of the alert messages.
“We have received enquiries from some customers about transaction alerts purportedly sent by us. These alerts for strange transactions invite the customer to click on a link to view the details of the transaction.
However, the link leads to a 'phishing' site which attempts to get personal banking information such as internet banking code, password, e-mail address, email password, phone number, ATM Card PIN, etc,'' the Zenith statement reads.
The bank offered tips on how customers can identify fraudulent transaction notifications.
"The description contains a link. Customers must not trust links in an e-mail and must not click on them. The account number is masked because they do not have that information. The account balances are not provided as they are not privy to that information and a wrong figure would prompts the customer to call their Relationship Officer,” stated Zenith.
“The management assures that if customers can adhere to these tips, they will be prevented from unintentionally compromising their accounts. We reiterate that Zenith Bank will never request personal banking details via e-mail and these e-mails should always be disregarded,” Zenith stated.
Email scams are commonplace in the Nigerian banking sector.
While such scams are not limited to Nigeria, the nation has become associated with this fraud, earning an unenviable reputation for being a centre of email crimes.
– CAJ News