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Subscribers decry poor GSM service

19 September 2012, 16:04

Abuja -  Mobile telephone subscribers in Abuja on Wednesday decried what they described as  poor quality of service in the country, saying it has affected their businesses in terms of passing urgent information either through calls or short message service (sms)

Subscribers to some selected networks that include MTN, Airtel, Globacom and Etisalat expressed their dissatisfaction to the News Agency of Nigeria (NAN).

They said the poor quality of service had been on the increase in recent times without any improvement from the service providers.

Mr Yakubu Thompson, a businessman, said that most times his calls did not get connected and his messages always stayed pending for a long time before they could be delivered.

Thompson said that when the call eventually got connected the line would be braking causing both the caller and the receiver not to clearly hear each other.

``Sometime in the process of sending urgent information to a business partner, the line will remain disconnected or will say switch off, even when the persons' phone is on.

``Last week, I tried  to call my staff to go and give our client a document that will fetch us a  huge contract as the phone kept showing call disconnected.

``I eventually got frustrated and hit my phone on the floor. You could imagine how frustrating the service problem could be and I lost the contract, ‘‘Thompson said.

Hajia Nma Muhammad, a civil servant, said that for four days there was no network in her house at Prince and Princess Estate.

Muhammad said that she laid a complaint at the office and also used another persons' phone to call customer’s service before the service came back.

``Now the service comes off and on, what can I say, bad system,’’ Muhammad said.

Mr Garba Ibrahim, a cloth seller at Wuse market, said that he tried calling his wife with two different networks to pick his children from school because he was busy with consumers at the shop.

Ibrahim said for more than an hour the phone kept telling him switch off, he got angry and rushed to the school and picked his children only to get home to find that his wifes' phone was on.

``You can imagine that, these service providers will not break my home. NCC must do something to ensure that service improved in this country,’’ Ibrahim said.

A journalist also told NAN that some time he experienced loss of service in his house at Abacha road Mararaba.

``Some of us are tied to the network not because we love it but because most of us receive our salary alert from these networks.'' 



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