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Subscribers sue regulators, mobile operators

03 April 2014, 13:08

Lagos - The organisation representing mobile network subscribers in the country has officially filed contempt proceedings against the major operators and regulators in the industry over alleged poor services.

The National Association of Telecommunications Subscribers (NATCOMS) is suing the Executive Vice Chairman of Nigeria Communications Commission (NCC) and Chief Executive Officers of MTN, Airtel and Globacom.

The subscribers advocacy body claims that the CEOs acted in contempt of court when they all complied with the NCC directive to pay a N647.5 million imposed on them by the commission.

The NCC had imposed the fine on the three telecoms operators as sanction for providing poor quality services and failing to meet the Key Performance Indicators (KPI) set by the commission.

Etisalat was however exonerated from the sanction as the NCC said the telecoms firm met all it key assessment criteria.

After the sanction was announced by the NCC, NATCOMS immediately filed a court action seeking to bar the three telecoms operators from paying the fines to the NCC.

In the suit filed at the Federal High Court, NATCOMS contended that the fine should rather be paid to subscribers since they were the ones that suffered the poor service offered by the telecoms operators.
While the suit was pending, all three telecoms firms went ahead to pay the fine to beat the NCC payment deadline.

In a motion on notice brought before Justice Ibrahim Buba, NATCOMS is now seeking for an order to commit the NCC and telecommunications firm leaders to prison for contempt of court.

NATCOMS is also seeking a declaration that all Nigerian telecom subscribers of the defendants are entitled to compensation.

The association wants the court to further compel the telecoms operator to credit the accounts of all subscribers in their networks with N10 000 worth of airtime.

– CAJ News

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