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Subscribers threaten boycott of telecom services

11 September 2013, 12:29

Lagos - Deolu Ogunbanjo of the National Association of Telecommunications Subscribers (NATCOMS) on Tuesday threatened boycott of the services of the operators on September 13, over compensation for poor service.

NATCOM’s President, Ogunbanjo, told the News Agency of Nigeria (NAN) in Lagos, that the association had given the operators a September 12 deadline, to compensate their customers.

He said the association had written to the operators, under the auspices of the Association of Licensed Telecommunications Operators of Nigeria (ALTON), demanding for N5 000 compensation for each subscriber.

He said that the letter was sent to ALTON since July, and copied to the Nigerian Communications Commission (NCC) but that the operators had not responded.

"If nothing happens by September 12, then on September 13, we will definitely ask for another switch-off, and do not forget that the September 19, 2003 switch-off will be 10 years, this month.

"And if that does not work, then, we will definitely go to court to fight for compensation.

"It is no threat at all. In fact, we are preparing the papers,'' the NATCOMS chief said.

However, Gbenga Adebayo, the Chairman of ALTON, said the compensation being demanded by the subscribers was a misplaced request.

Adebayo said the letter sent to ALTON was badly intended, that it was just to wake up public sentiments.

"It appears to us that the association that sent the letter is not aware of the fundamentals of the industry they came to represent.

"If they are aware, I wouldn't expect them to keep issues in the background and then come on behalf of their members to claim compensation,'' he said.

According to him, the fundamentals which NATCOMS has been canvassing and spoken for, and against, are still there, hence, there is no basis for demanding compensation.

He added that sanction and penalty would not eliminate the problems of quality of service.

Therefore, there was the need to address the issues.

-  NAN


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