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Telcos pledge to protect consumers

18 October 2013, 12:29

Lagos - The Conference of African Telecom Regulators on Consumer Affairs (CATCO) has resumed in Lagos where stakeholders resolved to find solutions to the various challenges telecommunications consumers faced in the continent.

In his opening remarks, Executive Chairman of the Nigeria Communications Commission (NCC), Eugene Juwa, said tackling challenges facing the average consumer in the continent was the only way to attain the anticipated growth in the sector.

The NCC leader, who was represented at the conference by Okechukwu Itanyi, the organisation’s Executive Commissioner: Stakeholders Management, listed some of the key challenges facing telecom consumers in Africa and which needed urgent attention to include  customer care and quality of service, serving physically challenged persons and service provisioning, promotion and lottery, disruption resolution and monitoring compliances.

Others, he added, included enhancing consumer awareness through information dissemination and education; consumer data protection and consumer rights.

“I would like to propose that we closely examine some consumer issues peculiar not only to Nigeria, but also some other African countries,” Juwah’s representative said.

In his welcome address, NCC Board Chairman, Eng Peter Igho, said the conference had become relevant because, in spite of the laudable achievements in the sector, there were challenges which telecom consumers faced daily.

These, he said, required “cross-fertilization of ideas to fashion out ways of tackling them.”

“These challenges vary from country to country depending on the prevailing socio-economic development in the different countries in Africa. This conference offers tremendous opportunities for us to compare and exchange noted on our various experiences and to chart the course for the way forward,” Igho said.

Telecoms regulatory agencies from Angola, Niger, Uganda, Sudan, Benin Republic, Liberia, Ghana, Zimbabwe and Lawmakers from Nigeria’s National Assembly are attending the conference. The agencies present at the conference are expected to adopt key resolutions reached at the end of the two day event.

– CAJ News


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