Lagos - The Association of Licensed Telecommunications Operators of Nigeria
(ALTON) has appealed to both the federal and states governments to assist them
in ending the issue of poor services in the industry.
The association’s Chairman, Gbenga Adebayo, said the challenges in
telecommunications should not be left for the operators alone.
He said that the operating environment was not conducive enough to maintain
Adebayo said the Federal and States Governments should synergise and come to
their aid in solving the issues of multiple taxation and regulations affecting
the growth of the industry.
Adebayo said that no business would thrive in an environment where resources
that could have been used in network upgrading were diverted to the repairs of
damaged telecommunications infrastructure in violence prone areas.
He said that the Key Performance Indicators (KPIs) parameters set by the
Nigerian Communications Commission (NCC) do not reflect their performance and
challenges of the industry.
According to him, poor services will still persist as long as social
problems such as willful damage to telecommunications infrastructure and epileptic
power supply are still lingering in the country.
“In countries where those parameters are set, power supply, security and
free access to sites are guaranteed with no interference from different
“However, we are equally worried with the current state of poor services
rendered to subscribers and we are ensuring that we continue to upgrade our
networks,'' he said.
Adebayo said that the fine imposed on them had not addressed the challenges
they were facing which the regulator was aware of.
“For us, it is surprising that the regulator who is well aware of the issues
and challenges that we are facing could go ahead to impose the huge fine on us.
He said that the fines imposed on them would not guarantee quality of
service and even if the fines were finally paid; subscribers might bear the
According to him, the resources that would have been used to upgrade our
networks to address the challenges and to build telecommunications
infrastructure in those underserved areas would have been used to pay the
"We must constantly remind ourselves that our networks have not been fully
built and consolidated, hence, the issue of poor service will linger on as long
as we are on the path that we are now,'' he said.
Adebayo appealed to subscribers to bear with them as the industry was still
growing to ensure it guaranteed value for money on calls and data services
provided by them.
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