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Telecoms subscribers flay poor porting processes

02 August 2013, 16:07

 Lagos - The President, National Association of Telecommunications Subscribers (NATCOMS), Deolu Ogunbanjo, said on Friday that donor operators were frustrating the Mobile Number Portability (MNP) exercise.

Ogunbanjo told the News Agency of Nigeria (NAN) in Lagos that the donor operators were making it difficult for subscribers to port to other networks.

A donor operator is the mobile service provider that is losing a customer that is porting to another network.

MNP is the ability for mobile telephone subscribers to switch to a new mobile service provider, while retaining their existing mobile numbers.

Ogunbanjo said that the donor service providers were delaying to approve the porting approval requests sent to them, thereby making the porting process take a longer time.

"The Mobile Number Portability is a very good concept; it creates competition and it gives the subscriber a variety of choices.

"So, it is a very good thing that the Nigerian Communications Commission (NCC) has introduced it in Nigeria.

"Since April 22 when it was introduced, initially it was okay.

"But there are complaints now that some networks that subscribers want to leave to another are making it difficult for their subscribers to port,'' Ogunbanjo said.

He said that Nigeria was the 64th nation to embrace the MNP, hence, it should have learnt from other nations to make the exercise viable.

The Director of Public Affairs, NCC, Tony Ojobo, however, said that the commission had commenced investigation into the allegation.

Ojobo added that any operator found wanting would be sanctioned, in accordance with the regulations guiding the MNP in the country.

 - NAN

Tags ncc telecoms

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