Abuja – Only three of the biggest GSM companies operating in Nigeria met the December 2012 Key Performance Indicators (KPIs) set by the Nigerian Communications Commission (NCC).
KPIs seek to monitor the rates of improvement in the services telcos provide to consumers.
Specifically, the KPIs showed that operators including Airtel, Etisalat and Globacom slightly moved above some NCC’s targeted KPIs although MTN – the biggest of them all - missed the target.
According to a report on the KPIs obtained at the weekend in Abuja, the NCC asked operators to improve on Call Setup Success Rate (CSSR), Drop Call Rate (DCR); Traffic Channel Congestion (TCHcong) and Stand Alone Dedicated Control Channel Congestion (SDCCHcong) for the 10 highest traffic days.
The KPIs also looked at the cell capacity and the sites impacted by bomb blasts, flooding and fibre vandalisation.
With a target of 95 per cent for CSSR; Airtel, Etisalat and Globacom met the target at 95.95 per cent; 97.44 per cent and 95. 96 per cent respectively, with MTN having 92.96 per cent.
In the DCR category, NCC sets a target of two per cent. The indicator revealed that Airtel; Etisalat; MTN and Glo had 1.01 per cent, 1.10 per cent, 1.48 per cent and 1.20 per cent respectively.
For the SDCONG and a target of one per cent, Airtel, Etisalat, MTN and Glo scored 0.46 per cent; 0.52 per cent; 0.67 per cent and 0.55 per cent respectively; while in the TCHCONG at a target of two per cent, the operators including Airtel, Etisalat, MTN and Glo had 1.07 per cent, 0.96 per cent, 1.95 per cent and 0.80 per cent respectively.
According to NCC statistics, in the measurement of (National—with exclusion), in the four areas, Globacom has no record.
However, for CSSR measurements, Airtel, Etisalat and MTN had 96.03 per cent; 97.60 per cent and 93.08 per cent respectively.
For DCR with KPI’s target of two per cent, Airtel, Etisalat and MTN made
1.01 per cent; 1.10 per cent and 1.47 per cent respectively, while in the SDCONG with a target of one per cent, Airtel, Etisalat and MTN had 0.44 per cent; 0.40 per cent and 0.63 per cent.
In the TCHCONG measurements at two per cent target, MTN had 1.87 per cent; Airtel had 1.01 per cent and Etisalat scored 0.89 per cent.
NCC’s Director of Public Affairs, Dr Tony Ojobo explained that operators, which failed to meet the set targets was prone to being sanctioned, stressing that the operators were fined N1.7 billion last May for poor QoS.
Ojobo disclosed that that consequent to this fine, a meeting was held between the commission and the affected operators where a new set of KPI targets were agreed upon and a glide path towards further improving the KPIs was agreed on.
“December, 2012 was set as the date where KPI measurements will be taken to ascertain operators’ compliance to the terms as set out in the new KPI targets. This is the outcome of the measurement.”
The Chairman of the Association of Licensed Telecoms Operators of Nigeria (ALTON), Engineer Gbenga Adebayo insisted that for telcos to improve on service delivery in the country, government must address the lingering issue of poor power supply; multiple taxation; vandalism and insecurity.
- CAJ News