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MultiChoice engages customers on payTV issues

16 July 2014, 10:49

Abuja - Subscribers of MultiChoice, the pay-television provider, have been assured of continuous access to premium content.

In addition, subscribers will also benefit from the advances in broadcast technology that MultiChoice is always striving to adopt to boost its services.

These assurances were made at the Ibadan leg of MultiChoice Customer fora, which was held at the SDM House, Secretariat area of the city.

Caroline Oghuma, Public Relations Manager, DSTV, a MultiChoice entity, while welcoming customers to the forum, stated that the objective was to thank subscribers for their loyalty and listen to their suggestions, advice and complaints.

She added that MultiChoice is an innovation-driven organisation that continues to add value to its subscribers.

“This forum is equally designed to bring customers closer to the DSTV brand in order for our esteemed subscribers to know and meet some of the people behind their pay-TV of choice,” she said, adding that DSTV would not relent in its focus to offer premium content and service.

Hundreds of DSTV subscribers at the forum commended MultiChoice for the initiative, urging the company to ensure sustenance of such engagement, which they said portrayed DSTV as a brand that engages its customers positively.

Pauline Ehusani, Chief Monitoring Officer, National Broadcasting Commission (NBC), lauded MultiChoice for the customer forum initiative. 

She advised that the engagement be sustained because it was an important mechanism in customer relations.

“NBC is established for Nigerians, to ensure that broadcasters meet the need of TV viewers at all time. Even with the choice available, people still need to state if what they are served is not what they want. That is why a forum like this is much appreciated,” she added.

She urged subscribers to always engage their service provider, as it was their right to air their views.

Issues raised at the forum included how to resolve the challenge of rain-fade, migration from one bouquet to another, payment channels for DSTV subscription, introduction of toll-free customer line and pay-per-view services.

Adekunle Adenuga, MultiChoice’s Regional Sales Manager, South-West, advised subscribers to always engage the services of DSTV-accredited installers when setting up their decoders and for other after-sales services. He said engaging trained technicians would minimise service disruptions.

- CAJ News

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