Abuja - Subscribers of MultiChoice, the pay-television provider, have been
assured of continuous access to premium content.
In addition, subscribers will also benefit from the
advances in broadcast technology that MultiChoice is always striving to adopt
to boost its services.
These assurances were made at the Ibadan leg of
MultiChoice Customer fora, which was held at the SDM House, Secretariat area of
Caroline Oghuma, Public Relations Manager, DSTV, a
MultiChoice entity, while welcoming customers to the forum, stated that the
objective was to thank subscribers for their loyalty and listen to their
suggestions, advice and complaints.
She added that MultiChoice is an innovation-driven
organisation that continues to add value to its subscribers.
“This forum is equally designed to bring customers closer
to the DSTV brand in order for our esteemed subscribers to know and meet some
of the people behind their pay-TV of choice,” she said, adding that DSTV would
not relent in its focus to offer premium content and service.
Hundreds of DSTV subscribers at the forum commended
MultiChoice for the initiative, urging the company to ensure sustenance of such
engagement, which they said portrayed DSTV as a brand that engages its
Pauline Ehusani, Chief Monitoring Officer, National
Broadcasting Commission (NBC), lauded MultiChoice for the customer forum
She advised that the engagement be sustained because it
was an important mechanism in customer relations.
“NBC is established for Nigerians, to ensure that
broadcasters meet the need of TV viewers at all time. Even with the choice
available, people still need to state if what they are served is not what they
want. That is why a forum like this is much appreciated,” she added.
She urged subscribers to always engage their service
provider, as it was their right to air their views.
Issues raised at the forum included how to resolve the
challenge of rain-fade, migration from one bouquet to another, payment channels
for DSTV subscription, introduction of toll-free customer line and pay-per-view
Adekunle Adenuga, MultiChoice’s Regional Sales Manager,
South-West, advised subscribers to always engage the services of
DSTV-accredited installers when setting up their decoders and for other
after-sales services. He said engaging trained technicians would minimise
- CAJ News
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