The Nigerian Communications Commission (NCC) says it is to developing a regulation that will deal with illegal data charges and unsolicited text messages to service consumers by Telecommunication service providers in Nigeria.
"The commission is taking steps to develop a regulation that will deal with unsolicited text messages and illegal data charges", the Executive Vice Chairman of NCC, Professor Umar Garba Danbatta, disclosed in Abakaliki during the 1st Ebonyi Youth Summit on refocusing talented Ebonyi youth for sustainable national development in training and capacity building through ICT revolution.
He explained that the NCC has been proactive and efficient in mediating between telecommunication service providers and the service consumers. The Executive Vice Chairman, who was represented at the summit by Austin Chucks Odoh, a Director in the Commission, urged the service consumers to take advantage of the toll-free numbers provided by the commission to lodge their complaints.
Danbatta stressed that before any telecom service consumer would approach NCC for complain, the person must have exhausted every avenue to getting redress from the service provider. "If there is any regulatory agency owned by government in Nigeria that is very proactive and efficient in trying to mediate between service providers and service consumers is NCC.
"We have avalanche of avenues to take on the complaints of people with respect to service provision by telecommunication companies. "You can take advantage of the commission because we have toll-free numbers you can call to file your reports. Of course, you can write us; provided you have exhausted every avenue to getting redress from the operating companies because we shall not be the first and the last.
"Because, we do encourage that the first port of complaints should be at your operator's end and when you go there, one of the things we insist you should do is to get complaints ticket number.
"The complaint ticket number is an electronic number that records the nature of your complaints and also back-tracks it into NCC data base because we have a data base for complaints where we monitor how they treat your complaints.
"If at the end of exhausting all the internal measures and you do not get satisfaction ,you can come to the commission.
"Now, we have toll-free numbers you can call, one of the numbers is 622. The 622 number is a very resourceful option for anybody who have complaints once you have finished your primary level complain process," he said.
Disclaimer: All articles and letters published on MyNews24 have been independently written by members of News24's community. The views of users published on News24 are therefore their own and do not necessarily represent the views of News24. News24 editors also reserve the right to edit or delete any and all comments received.