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Abuja electricity reduces response time to customers’ complaints

07 June 2015, 14:43

Suleja - The Abuja Electricity Distribution Company (AEDC), says the new management has reduced response time to complaints brought by customers.

Angela Bala, AEDC Suleja Area Manager, who stated this in an interview with the media on Sunday in Suleja,Niger.

"Of recent we had rainfall in Suleja and environs that destroyed many poles and wires; calls came to me from colleagues, sympathising that it may take three months to restore power."

"But within two days of my requesting for materials needed from the headquarters, we started repairs; over 75 per cent of the work has been completed," she said.

Also Read: Gas supplies commence to Alaoji power project

Bala said that the customer friendly initiatives put in place by AEDC would be gradually acknowledged and appreciated by clients in no distant time.

She added that the lack of confidence by Nigerians on most service providers in the country, need to be addressed through public enlightenment.

"The average customer needs to be enlightened on the changes being implemented by these private companies."

"Privatisation brought new innovations and things are done differently from what people are used to; the AEDC will meet the needs of its customers and it is already doing this," Bala said.

She, however, urged customers in the area to continue to live up to their responsibility by paying their electricity bills as at when due in order to enjoy better services. 



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