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Airlines to compensate passengers for cancelled flights

09 December 2014, 13:29

Abuja - Minister of Aviation, Osita Chidoka, on Monday, said plans had been concluded to ensure that passengers were compensated for delayed and cancelled flights by airline operators in the country.

Chidoka said this in Abuja at the official inauguration of the Aviation Passengers Service (APS) Portal and Helpline Number.

He said the portal was designed to enhance efficiency and provide first hand information on the operations of airlines and the activities of the aviation sector in the country.

According to him, airline operators will be closely monitored on delayed and cancelled flights through the portal and the Aviation Commit Initiative of the ministry.

He added that the Initiative was designed to make the ministry and the airlines to make commitments that would enhance efficiency in the operations of the country’s aviation sector.

Also read: Major airlines confirm flights from Enugu

The minister said that the ministry had on its own made commitments to ensure that mails and applications from the airlines were treated within 24 hours.

He added that plans had been concluded to make it mandatory for passengers using Nigerian airports to carry a means of identification.

According to him, passengers using local flights must either have international passports or driver’s licence or the national identity card.

The aviation boss said the creation of the portal was aimed at removing bureaucracy of delaying flights because a signatory was not available.



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