Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.

Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire 24.com network.

Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.


Etisalat forum enhances relations with clients

02 October 2014, 08:04Augustine Osayande

Abuja - Etisalat Nigeria believes the just-concluded inaugural Customer Forum for business customers in Abuja would solidify its relationship with subscribers across the country.  
The mobile network firm said the bi-monthly regional forum enabled Etisalat to track performance on customer satisfaction by soliciting genuine feedback from customers on its service delivery and offerings.
According to the Director Customer Care, Plato Syrimis, Etisalat Customer Forum had successfully brought the network closer to its customers.

“We are proud to describe Etisalat as a listening brand. We believe that a forum of this sort is an important way of showing our subscribers that we value their opinion.”

Also Read: When the customer is always right

He said the Customer Forum had yielded valuable information that could improve Etisalat’s existing services.

“Some subscribers have provided important information about the services we currently offer while others have suggested offerings they would like us to include in our portfolio in order to serve them better,” Syrimis disclosed.
An Information Technology and Communications expert, Deji Lepe, who attended the Customer Forum , expressed delight at Etisalat’s unwavering commitment to customer satisfaction.

“Such devotion to customers is rare in Nigeria. My company had tried all the other networks before switching to Etisalat and I must confess that we always derive value for every kobo spent on the network,” he said.
Lepe also explained that being on the Easy Business Closed User Group (CUG) subscription, a package designed by Etisalat for SMEs in Nigeria, had improved communication among members of his staff.

“We no longer have to worry about spending a fortune on communication; with the Easy Business CUG lines my staff can call each other for free,” Lepe concluded.

The next Etisalat Customer Forum is scheduled to hold later this month.

- CAJ News


Read News24’s Comments Policy

Comment on this story
1 comment
Comments have been closed for this article.

Read more from our Users

Nigeria @ 56: Words to my green f...

A leader’s job is not to dictate, but rather to be respected, admired and be a trustee, of the land we love, with so much potential, a land which should be freer than free. Its still a long way to fufilling our destiny! Read more...

Submitted by
Isaac Asabor263
Recession: An opportunity for Nig...

The recession should be seen as an opportunity for the country’s promotion as long as we all collectively conduct ourselves in a patriotic manner, writes Isaac Asabor.  Read more...

Submitted by
Black and White

We want to imitate the whites in everything because we are ignorant of our inherent originality and content. We spend all our Naira to acquire his inventions because we so oblivious of our natural endowments that we allow him have it for free. Read more...

Submitted by
Nate Nat
Adamawa State University Mubi: A ...

ADSU integrity forum has accused the Sunday Joshua Wugira, a lawyer, of adopting unorthodox tactics by abusing his privilege by attacking the integrity of ADSU Vice Chancellor Dr. Moses Zira Zaruwa, writes a News24 reader. Read more...

Submitted by
Abdulsalam Jubril
My Country Nigeria (Part One)

Poetry by Abdulsalam Jubril.

Submitted by
Abdulsalam Jubril
Recession, dearth in leadership a...

Every leader has the opportunity to become great and making himself immortal in the lives and hearts of people for generations to come. Will Mr. President seize this opportunity?, questions Abdulsalam Jubril. Read more...