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CPC orders DStv to compensate consumers

22 February 2016, 20:27

Lagos - The Consumer Protection Council (CPC) has ordered MultiChoice Nigeria Limited, provider of Digital Satellite Broadcast Television (DStv) service to compensate and provide toll-free lines to its subscribers.

The information is contained in a statement issued by the CPC Deputy Director of Public Relations, Abiodun Obimuyiwa, on Sunday in Abuja.

He said the order was passed after an extensive investigation on alleged violation of consumers’ rights.

Also read: Court strikes out suit challenging DStv new rates

He stated that the CPC had ordered the provider to suspend its service when consumers were away; release free-to-air channels even when subscription had expired and compensate consumers for lost viewing time.

According to the statement, the council also ordered the introduction of local toll-free lines and reasonable equitable spread of popular sports channels, among others.

It stated that the company was required to present written assurances in line with Section 10 of the Council’s enabling law that it would not engage in any conduct detrimental to the interest of consumers.

- News 24

Tags dstv cpc

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