Lagos – Kaduna State Governor, Mallam Nasir el-Rufai, has welcomed the establishment of an experience centre a mobile network operator has set up in Zaria to improve services to subscribers.
At a time operators have been in the spotlight for poor delivery, Etisalat has set up the centre as part of part of plans aimed at bringing Etisalat products and services closer to the people as well as to afford customers seamless interactive opportunities to resolve any issues they may want the company to attend to.
El-Rufai, who was represented at the launch by the Commissioner for Commerce and Industry, Alhaji Shehu Balarabe, said the opening of the Etisalat Experience Centre in Zaria was auspicious given the strategic nature of the city as a national historic centre. He added that the centre would boost the delivery of quality service in the community and its environs.
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“I commend Etisalat for targeting Zaria for this launch. This is a very strategic decision because Zaria is home to many educational institutions; both individuals and institutions rely on access to quality telecommunications services,” he said.
Speaking at the event, Matthew Willsher, Chief Executive Officer of Etisalat Nigeria, said the new Etisalat Experience Centre located in Tundun Wada, Zaria was in keeping with the company’s commitment to continuously innovate with touch points that give customers excellent experience any time they use any of its products and services.
“The reason we call this an experience centre and not a shop is because, at Etisalat we believe that our customers deserve positive experience; that our products and services are not just to be sold to them,” said Willsher.
The launch of the Zaria franchise experience centre is the beginning of the planned pan-Nigeria initiative designed to increase access to better customer services.
- CAJ News