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Mobile telcos' service quality declined in 2015 poll

15 December 2015, 18:23

Lagos - The year 2015 saw a general decline in the quality of service mobile telecommunications operators offered.

This is according to findings from a survey a regional think –tank carried out recently.

The results released on Tuesday suggest that in the face of continuous expansion in the Nigerian mobile telecommunications industry, a cross view of the mobile network operators revealed a general decline in the proportion of subscribers who think they are getting value for money from their main network operators.

According to NOIPolls, the surveyors, almost half of the subscribers (46

percent)  who use MTN as their main line think they are not getting value for money from this provider in 2015 representing a six-point increase from 2014 (40 percent), although slightly more than half of the subscribers believe they are getting value for money.

Similarly, the quality of service provided by Etisalat seemed to have declined consistently from 2013 (97 percent) to 2015 (65 percent), thus depicting a decline in the level of satisfaction of subscribers to this operator.

Also read: Mobile subscribers urged to report telcos' disservice

More findings revealed that more Nigerians have adopted the use of two lines either from the same network provider or from two different operators over the years. This trend has consistently increased from 2013

(40 percent) to 2015 (49 percent) with a total of 9-points within the period in view.

In view of this, majority of subscribers use MTN either as their main line or as a supplementary, the findings suggest.

The opinion poll was conducted in week of December 7.

It involved telephone interviews of a random nationwide sample. Some 1,000 randomly selected phone-owning Nigerians aged 18 years and above, representing the six geopolitical zones in the country were interviewed.

 According to Nigerian Telecommunication Commission (NCC) statistics released in June 2015, the nation’s active telephone lines hit 145,4 million.




- CAJ News


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