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ALTON defiant amid boycott threat

11 September 2013, 13:33

Lagos - The Association of Licenced Telecommunications Operators of Nigeria (ALTON) says it will defy orders to compensate subscribers following alleged poor services over the years.

In July, subscribers under the National Association of Telecommunications Subscribers (NATCOMS) demanded each subscriber be paid N5 000 (US$30) as compensation in July.

On Thursday, subscribers will be mandated to boycott any network operator that fails to pay.

Ahead of the planned boycott, the chairman of ALTON, Gbenga Adebayo, said the telecom firms will not "bow" to NATCOM's threats as the compensation being demanded by the subscribers was a "misplaced request."

Adebayo said the letter sent to ALTON was badly intended and  that it was "just to whip up public sentiments."

“It appears to us that the association that sent the letter is not aware of the fundamentals of the industry they claim to represent. If they are aware, I would not expect them to keep issues in the background and then come on behalf of their members to claim compensation,” he said.

According to him there is no basis for demanding compensation.

He argued that any sanction and penalty would not eliminate the problems of quality of service and that there was the need to address the issues.

President of the subscribers, Chief Ogunbanjo, had insisted that telecoms firms in the country had "every" reason to pay the compensation as they had prospered at the expense of subscribers.

Nigeria has more than 110 million mobile subscribers in a sector dominated by Airtel, Etisalat, Glo Mobile and MTN.

- CAJ News


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