Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.

Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire 24.com network.

Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.


Airtel Nigeria pledges improvement

15 October 2013, 11:57

Abuja - Deepak Srivastava, the chief operating officer and executive director of Airtel Nigeria, on Monday reassured its customers of improved service delivery during the Muslim Eid-el-Kabir holidays.

Srivastava said in Lagos that the company was upgrading its network throughout the country, to ensure that customers had uninterrupted service during and after the festive season.

The Airtel chief said that customers on its network could make calls to their loved ones, without experiencing poor service.

He said that effective capacity utilisation was necessary to improve the network's performance.

The official said that the company was committed to ensuring that poor services on the network were reduced to the barest minimum.

He said the company was investing heavily in the expansion of its coverage area and the enhancement of its capacity, to ensure continuous improvement of its services.

"We will ensure that more telecoms infrastructure are built in under-served areas, to improve on the quality of service, and meet up with the number of subscribers.

"The company will continue to delight our subscribers with a robust network and innovative products and services.

"To us, customer satisfaction goes deeper than word of mouth.

Our passion for our customers is driven by actions through value propositions that make sense, and promote the well-being of subscribers.

"We will continue to support our customers’ yearnings for excellence, and help them achieve value for themselves for every single day of their lives,” Srivastava said.

He said the company would not relent in actualising its vision of being the most-loved brand by subscribers.



Read News24’s Comments Policy

Comment on this story
Comments have been closed for this article.

Read more from our Users

Nigeria @ 56: Words to my green f...

A leader’s job is not to dictate, but rather to be respected, admired and be a trustee, of the land we love, with so much potential, a land which should be freer than free. Its still a long way to fufilling our destiny! Read more...

Submitted by
Isaac Asabor263
Recession: An opportunity for Nig...

The recession should be seen as an opportunity for the country’s promotion as long as we all collectively conduct ourselves in a patriotic manner, writes Isaac Asabor.  Read more...

Submitted by
Black and White

We want to imitate the whites in everything because we are ignorant of our inherent originality and content. We spend all our Naira to acquire his inventions because we so oblivious of our natural endowments that we allow him have it for free. Read more...

Submitted by
Nate Nat
Adamawa State University Mubi: A ...

ADSU integrity forum has accused the Sunday Joshua Wugira, a lawyer, of adopting unorthodox tactics by abusing his privilege by attacking the integrity of ADSU Vice Chancellor Dr. Moses Zira Zaruwa, writes a News24 reader. Read more...

Submitted by
Abdulsalam Jubril
My Country Nigeria (Part One)

Poetry by Abdulsalam Jubril.

Submitted by
Abdulsalam Jubril
Recession, dearth in leadership a...

Every leader has the opportunity to become great and making himself immortal in the lives and hearts of people for generations to come. Will Mr. President seize this opportunity?, questions Abdulsalam Jubril. Read more...