Abuja - Deepak Srivastava, the chief operating officer and executive director of Airtel Nigeria, on Monday reassured its customers of improved service delivery during the Muslim Eid-el-Kabir holidays.
Srivastava said in Lagos that the company was upgrading its network throughout the country, to ensure that customers had uninterrupted service during and after the festive season.
The Airtel chief said that customers on its network could make calls to their loved ones, without experiencing poor service.
He said that effective capacity utilisation was necessary to improve the network's performance.
The official said that the company was committed to ensuring that poor services on the network were reduced to the barest minimum.
He said the company was investing heavily in the expansion of its coverage area and the enhancement of its capacity, to ensure continuous improvement of its services.
"We will ensure that more telecoms infrastructure are built in under-served areas, to improve on the quality of service, and meet up with the number of subscribers.
"The company will continue to delight our subscribers with a robust network and innovative products and services.
"To us, customer satisfaction goes deeper than word of mouth.
Our passion for our customers is driven by actions through value propositions that make sense, and promote the well-being of subscribers.
"We will continue to support our customers’ yearnings for excellence, and help them achieve value for themselves for every single day of their lives,” Srivastava said.
He said the company would not relent in actualising its vision of being the most-loved brand by subscribers.