London - BlackBerry maker Research In Motion is reporting an outage affecting users in Europe, Middle East and Africa - interrupting service for customers on the day Apple started selling its iPhone 5.
RIM announced the issues in postings on Facebook and Twitter on Friday, and says it is urgently working to fix the troubles. It apologized to customers for the inconvenience caused.
The outage brought up unpleasant memories of troubles with e-mails and chat messages last year that left users bereft for three days.
In the US and Canada, the outage was shorter, but many of the world's 70 million BlackBerry users were affected.
The timing could not have been worse: Lines formed outside of Apple stores in Britain as the new iPhone went on sale.