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Consumers sue mobile networks

24 April 2013, 10:33

Lagos - Telecoms subscribers have instituted civil action against the four GSM operators over the poor quality of their service.

The mobile operators comprise of MTN, Airtel, Glo Mobile, Globacom and Etisalat.

The Consumers Empowerment Organisation of Nigeria (CEON) and the United Consumers Association of Nigeria (UCAN) have brought a class action against the firms demanding UD$150billion as compensation.

Beside the suit, the two associations representing the subscribers in court have also cited the country's telecoms services regulator, the Nigerian Communications Commission (NCC) for usurping proceeds from an earlier fine on the telcos instead of distributing the money among subscribers.

The consumer bodies are asking operators to pay each subscriber on their networks N10 000 for poor quality of service for dropped calls, break up during conversation, unconnected calls, poor connection, and poor signal level.

Babatunde Abiodun, Coordinator-General for CEON and Aduloju Abiodun, his counterpart at UCAN, agreed that consumers’ satisfaction is a still a mirage notwithstanding the imposition of penalties for poor services.

They accused the NCC of “taking joy in fining GSM telecoms operators at will for poor quality of service rendered to subscribers while same Commission ignored accommodating compensation for the subscribers who directly suffered effects of the poor quality of service”.

-  CAJ News


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