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Dell opens support centre for Ghana

05 April 2013, 12:36

Accra - Global Information Technology (IT) giant Dell, has opened a support centre here to bring after sales support to its local customers.

Dell's Ghanaian executive Samuel Amanor told CAJ News that it was imperative for the company to offer this crucial service to its customers in the region.

The initiative, he said, will ensure customers focus on their core business instead of worrying about fixing defective computers and losing software.

"For a customer, if their PC, server or storage breaks down, they usually shift their focus from what is important to fix it. We want to take that thing away from our customers," he said.

Dell currently has offices in Accra which it uses as a springboard to support its growing customer base. The company intends to spread outside Accra, he said.

The company also plans to outsource some of its business to competent IT firms which would fix its computers and software.

Dell General Manager for Southern and Central Africa Steward van Graan said the company planned to fan out to cover most of the continent, adding Ghana was the first country on its expansion roadmap.

"Being a late entrant into the market has given us the opportunity to carefully define our strategy and that strategy is one of enablement of our partners in Ghana. Our approach into Africa is an indirect model and our services model speaks to that."

- CAJ News


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