Lagos - LG Electronics has introduced a new customer service initiative is aimed at providing technical assistance across products to Nigerian female customers at their homes.
The 'LG Pink Service' is an extension to the LG’s Care and Delight campaign, will allows female customers to be served by women technicians at their homes.
This is an alternative to male specialists visiting customer homes to advise on products and services.
“As a leading global brand, we strongly believe we have a role in solving customer service issues as well as forging new trajectories that will lead the LG brand to newer frontiers.
"In the light of this, we have adopted this new programme, the LG Pink service, a new approach to customer service that optimizes both people and processes, creating long-term cultural change and measurable results,” Deog Jun Kim, Managing Director, LG Electronics West Africa operations, said.
Weolwoo Choi, General Manager, LG Service Centre, LG Electronics West Africa Operations, said the Pink Service was the most innovative service the company has introduced in Nigeria.
"On the other hand, LG Care & Delight Moving Service Centre was unveiled last year allowing customers to effortlessly benefit from LG customer care service,” Choi said.
Officials said as with the policy of LG service practices, all technicians will continuously be reviewed to safeguard and ensure that a high-level of customer-service was maintained across all products.
- CAJ News