Lagos - MTN Nigeria will no longer allow third-party swapping of subscriber identification module.
Senior officials said the decision was taken in order to protect customers’ data and preserve the overall integrity of the SIM swap process.
Effective immediately, customers who wish to swap or replace their SIM cards as a result of their phones being stolen, destroyed or mislaid must do so in person.
MTN Corporate Services Executive, Akinwale Goodluck, explained that in recent months, deceitful clients elements were exploiting the proxy SIM swap process.
There had been incidents of unauthorised people fraudulently obtaining SIM cards belonging to others, he said.
“The implication of this decision is that customers will now have to appear in person at the service outlets nearest to them to request and obtain new SIM cards.
"Such requests will be treated promptly after proper ID validation from the SIM registration database, and upon presentation of valid identification such as ID card, international passport or driver’s licence,” said Goodluck at a press conference in Lagos.
Speaking at the event, MTN Customer Relations Executive, Akin Braithwaite, said that the organisation took the issue of customer and data security very seriously.
- CAJ News