Abuja - The Nigeria Communications Commission (NCC) has taken it consumer enlightenment campaign to social media to make it easier for subscribers raise complaints against operators and the commission.
The telecommunications industry regulator is currently using its Facebook account and Twitter handle to intensify the campaign.
The commission said the aim of the social media campaign was to reach as many subscribers as possible and enlighten them on the approaches to raise complaints.
“With our Facebook page and twitter handle, we hope to reach as many subscribers as possible and enlighten them on the proper procedure to make their complaints. The intention is purely to educate those who are active on those platforms on how best they can use online platform to reach their network provider with their complaints, NCC stated.
The commission said had categorized all consumer-related complaints for easy identification.
The categories include, issues on Billing (A), Call Center/ Customer Care (B), Call set-up (C), Faulty Terminal (D), Health Issues (E), Internet Service (F), Promotions (G), Recharge card (H), SMS/ MMS (I) and SIM related matters (J).
Nigeria, with an estimated population of 174,5 million, is Africa’s largest mobile market with more than 119 million subscribers.
Subscriber growth has steadily accelerated in recent years, driven by lower prices and a growing demand for mobile broadband services.
The rapid growth has nonetheless led to problems with network congestion and quality of service, prompting NCC to impose fines and sanctions.
– CAJ News