Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.

Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire 24.com network.

Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.


“Network operators need to improve their services”

04 December 2013, 13:21

Abuja - The Nigerian Communications Commission (NCC) on Tuesday in Abuja urged network operators to improve the quality of their service to consumers.

Mary Bayi, Director, Consumer Affairs Bureau of the commission, gave the advice during the fourth quarter Industry Commission Advisory Forum (ICAF) with the theme  "Achieving effective service delivery in the telecoms industry: problems and prospects”.

In a keynote address she delivered at the occasion, Bayi said the forum made numerous recommendations and suggestions on topical issues affecting consumers.

She said the recommendations included the need for improvement in the quality of service by network operators, anti-phone theft scheme, SIM card registration and incessant telecom sales promotions.

Others, she said, were unsolicited text messages/calls and the need for greater collaboration and awareness creation on Nigerian child online protection.

According to the director, the forum also recommended mobile number portability and the provision of ICT service for persons with special needs.

Bayi said that ICAF was an initiative of the NCC established to provide a 'veritable' platform for interaction between key stakeholders in the country and the commission.

"The forum also avails the commission of timely and positive feedback on issues affecting the interests and concerns of all Nigerian ICT consumers," she said.

The director said the commission initiated the forum to ensure non-discriminatory service delivery for consumers.
She listed other activities of the forum to include initiating and facilitating consumer protection, information and education.
In his remark, Okechukwu Itanyi, Executive Commissioner, Stakeholder Management in the NCC, described the consumer as a major stakeholder in the telecoms industry.

"Consumers have different needs and expectations from the industry.It is therefore a core responsibility of the commission to ensure that the industry at all times satisfies the various needs of the consumers," he said.



Read News24’s Comments Policy

Comment on this story
Comments have been closed for this article.

Read more from our Users

Nigeria @ 56: Words to my green f...

A leader’s job is not to dictate, but rather to be respected, admired and be a trustee, of the land we love, with so much potential, a land which should be freer than free. Its still a long way to fufilling our destiny! Read more...

Submitted by
Isaac Asabor263
Recession: An opportunity for Nig...

The recession should be seen as an opportunity for the country’s promotion as long as we all collectively conduct ourselves in a patriotic manner, writes Isaac Asabor.  Read more...

Submitted by
Black and White

We want to imitate the whites in everything because we are ignorant of our inherent originality and content. We spend all our Naira to acquire his inventions because we so oblivious of our natural endowments that we allow him have it for free. Read more...

Submitted by
Nate Nat
Adamawa State University Mubi: A ...

ADSU integrity forum has accused the Sunday Joshua Wugira, a lawyer, of adopting unorthodox tactics by abusing his privilege by attacking the integrity of ADSU Vice Chancellor Dr. Moses Zira Zaruwa, writes a News24 reader. Read more...

Submitted by
Abdulsalam Jubril
My Country Nigeria (Part One)

Poetry by Abdulsalam Jubril.

Submitted by
Abdulsalam Jubril
Recession, dearth in leadership a...

Every leader has the opportunity to become great and making himself immortal in the lives and hearts of people for generations to come. Will Mr. President seize this opportunity?, questions Abdulsalam Jubril. Read more...