Abuja - Mobile network subscribers in Lagos lamented the alleged poor
services during the ongoing festive season.
Most subscribers who spoke to our correspondent said they
could not make calls due to the heavy congestion on the networks particularly
on Christmas Day on Wednesday.
Subsequently, they had to resort to using such services
as BlackBerry Messenger and text messages as well as other means to send
goodwill messages to their loved ones.
One of the subscribers, Nkem Okorocha, expressed
disappointment over the challenges facing telecom subscribers in the country.
He said network operators should have taken precautions
knowing full well the peculiarities of the season.
“This is a festive period and one would have expected the
telecoms firms to prepare for the increase volume of calls. With what I have
experienced, it shows that many of them were not prepared,” he said.
Another subscriber, Ngozi Efulue, said she had resorted
to communicating with friends and family members through BBM and SMS after
finding it difficult to make calls.
“It really has not been easy making calls this period.
Most of my calls either terminated midway or does not even go through at all. I
think it is because so many people are trying to make calls at the same time,
and as a result, a lot of us cannot get through,” she said.
Wale Oke, a subscriber in Ikeja, said he struggled to
make calls until Boxing Day on Thursday.
“The experience has been unfortunate and very
disturbing,” Oke said.
The challenges come at a time the Nigeria Communications
Commission (NCC) has threatened to sanction telecoms operators for alleged poor
quality of services.
The commission threatened to prosecute the service providers
that continued to render poor services after December 31.
Local mobile network firms, predominantly MTN, Globacom,
Airtel and Etisalat, have struggled to serve a burgeoning population. There are
an estimated 120 million subscribers, which represents 75 percent of the total
- CAJ News