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Nigerian subscribers demand compensation

05 August 2013, 10:05Augustine Osayande

Abuja - The National Association of Telecommunications Subscribers (NATCOMS) is demanding that the mobile network operators compensate subscribers following the alleged poor quality of services over the years.

The umbrella union for all subscribers in the country has demanded that network operators credit all subscribers with N5 000 ($32) as compensation for "12 years of unbearable quality of service provision."

In a letter addressed to  the Association of Licensed Telecom Operators of Nigeria (ALTON), NATCOMS bemoaned the call failure rate, call drop rate, call set-up rate, call completion rate, billing accuracy, voice quality, network outages / downtimes, spectrum efficiency, international roaming and traffic channel congestion.

"Subscribers in Nigeria are requesting from all telecommunications operators in Nigeria a compensation of N5, 000 each to call any network, for 12 years of total loyalty, storm weathering, patronage through thick and thin as well as standing by them, even in the face of poor quality service," Chief Deolu Ogunbanjo,Chairman of NATCOMS, stated in the letter.

"We request compensation of N5 000 for each subscriber in Nigeria in the face of poor quality of service after GSM was introduced commercially in August 2001 ," said Ogunbanjo.

More than 75 percent of Nigeria's population of 160 million are mobile subscribers.

Airtel, Etisalat, Glo Mobile and MTN service them.

- CAJ News


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