Lagos - MultiChoice Nigeria’s leading provider of premium pay television firm, assured locals all World Cup matches and reviews would be available to all paid subscribers irrespective of their subscriptions.
The company said that unlike in the past when football World Cup matches were aired only on selected bouquet, the 2014 edition holding in Brazil in June, would be available for all subscribers.
Speaking at its customers interactive forum in the Ikorodu area of Lagos, Public Relations Manager, DStv, Caroline Oghuma said the gesture was conceived to give more subscribers the opportunity to catch the excitement of the tournament that begins next month with Nigeria one of 32 participants.
“This forum is coming close to the 2014 FIFA World Cup Brazil, which starts on June 12. We want to use this opportunity to tell our subscribers that you will not miss any of the games, as all subscribers, from the DStv Access bouquet to Premium will have unrestrained access to all the World Cup matches live. This is in addition to the other premium content that we offer on DStv,” she said.
Welcoming customers to the forum, she noted that the objective of the forum is to thank subscribers for their loyalty and listen to their suggestions, advice and complaints, which provide constructive feedback necessary for MultiChoice’s effective operation.
Matthew Okoduwa, Assistant Director, Monitoring and Enforcement, National Broadcasting Commission (NBC), commended MultiChoice for the customer forum initiative, describing it as an important mechanism in customer relations.
He said it is the duty of NBC to regulate the broadcast industry in Nigeria and monitor all the channels on direct-to-home (DTH) and terrestrial televisions.
Okoduwa added that customers have the right to complain over what is served to them but also urged them to give credit where it is due.
He further added that subscribers’ feedback help the regulator to effectively monitor the industry as well as enforce regulations.
– CAJ News